CRM for Waste Management Companies... A multi function CRM application for a multi-facetted industry Waste Management is a diverse and fast growing sector. Driven by increasingly tough environmental legislation and by the demands of an increasingly environmentally-aware public, it’s a sector that faces a number of significant challenges and requirements that include: Resource management and scheduling Customer management and retention Contract management Business development Our CRM solution for the Waste Management Sector helps organisations manage these important areas and can deliver real performance, compliance, revenue and customer acquisition and retention benefits. Resource Management and Scheduling Using the system’s built-in scheduling function, ensure that you have the right equipment and engineers at the right place at the right time whether for scheduled contract requirements or for emergency call outs. Customer Management and Retention Ensure all of your valuable customer data is in one secure location, is up to date and accurate. Have important information pertaining to the customer or site easily available to reduce costly second trips due to lack of correct information. Implement security policies to manage who has access to what data. Implement “cases” for specific customer requirements and ensure that these cases are resolved and the customer followed up. Finally ensure that everyone within the organisation who needs to have access to the data, whether in the office, working from home or on the road, has it. Contract Management Manage your contract customers more effectively. Know in advance when renewals are due and use workflows to instigate this process e.g. task reminder to administration staff member that contract renewal is due in 60 days, email sent to sales representative to renegotiate contract. Set follow up tasks at specified times if contract is not renewed before the given date. Escalations to management can also be built into the workflow to ensure that deadlines are met. Specialised contract reporting gives your customers the reports they need and require for compliance issues. Business Development Manage your prospects more effectively to generate quality and evidenced business opportunities and convert them into profitable customers by having total visibility of the sales cycle. Identify where each prospect is on the sales cycle, prioritise by value, opportunity of winning and close date and identify next actions or any barriers to success in converting them, all delivered by the IMMIX Sales Pipeline Report. Powered by Microsoft Dynamics™ CRM 4.0 IMMIX CRM for Waste Management is powered by Microsoft Dynamics CRM 4.0, one of the fastest growing and most versatile CRM solutions in the marketplace today. Our “Full Service” approach includes: Business Analysis so that we know exactly what you want Customisation – so that the system is tailored to your exact needs Testing and Deployment – to ensure that it works the way you want it to Training and support – to ensure that everyone knows how to use it to best advantage and make it work for them This professional product is offered as a highly affordable hosted solution, or on site on your own servers. The choice is yours. An added feature for today’s changeable working environments and flexible hours is that our solution can also enable users to work “any time, any place, anywhere” accessing their CRM data on their laptop or mobile devises. We are a “Business Focussed” organisation that has brought together real Business Development experience and Microsoft Dynamics™ CRM expertise to create CRM solutions that reduce training and user acceptance issues, work the way organisations and people do and above all do what they are meant to do – assist you in delivering profitable revenues from new and existing customers. If you are looking for a CRM solution that helps you deliver real results and not just manages your customer information then call us on 01223 257 739 or We look forward to hearing from you! To look at more details about our other CRM solutions click here! Click here for contact details