Solutions Overview - Customer Relationship Management

Microsoft Dynamics CRM & Immix Solutions

Our CRM solutions are based on Microsoft Dynamics CRM. Using the standard functionality offered by the application, together with the extensive ability to customise it to your business needs, this creates a great solution for taking your strategic customer relationship management to new levels.

A 'typical' solution

Obviously dependent on your specific need, a 'typical' CRM solution delivered by IMMIX would include the following elements:

  • The Microsoft Dynamics CRM functionality, 'out-of-the-box' solution gives standard functions i.e. Customers and Contacts, Service Contracts and Cases, Sales, Lead and Opportunity processes etc.
  • Generic changes to the application done by IMMIX

Custom made functionality for your company

In order to make the solution fit your specific needs, there will most probably be further customisations and configurations, such as workflow rules, changes to screens etc..

Reports and Business Intelligence

The CRM solution comes standard with a number reports, and as it is very tightly integrated with Microsoft Office®, it is very easy to get information out of the system. In our experience most clients want a varying degree of additional reporting or business intelligence functionality that would be tailor made to suit.

Integration to external systems

As Microsoft Dynamics CRM is built on standard Microsoft technology components it is fairly easy to integrate into other systems. This could for instance be synchronising customer information to your current financial application.

Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales.

Click here for more information about Microsoft Dynamics CRM

Industry Specific Solutions

We have developed specific functionaltiy using Microsoft Dynamics CRM for the following sectors or industries to get a solution that fits their needs. Please click on the links below for a detailed description.

CRM Solution for Waste Management

CRM Solution for Membership Organisations

CRM Solution for Media Organisations