Solutions... Integrated and adaptable technology Microsoft Dynamics™ is a line of business management solutions from Microsoft that provide financial management, customer relationship management, project accounting, manufacturing solutions and supply chain management solutions. Scalable, adaptable and customizable, these solutions are designed to automate your unique business processes and accelerate your organisations success. At IMMIX Solutions Ltd we are focusing on customer relationship management solutions, and we will help you select, design and implement the best solution for your needs. We will also help you get relevant business information out of the systems, so that you can use it to make better decisions. Customer Relationship Management (CRM) Our CRM solutions are based on Microsoft Dynamics CRM. Using the standard functionality offered by the application, together with the extensive ability to customise it to your business' needs, this creates a great solution for taking your strategic customer relationship management to new levels. A 'typical' solution Obviously dependent on your specific need, a 'typical' CRM solution delivered by us would include the following elements: Standard Microsoft Dynamics CRM functionality The standard, 'out-of-the-box' solution gives standard functions i.e. Customers and Contacts, Service Contracts and Cases, Sales, Lead and Opportunity processes etc.. Generic changes to the application done by IMMIX This will cater for generic, industry specific functionality. For example this might include the ability to create and track projects in the CRM system, and to add tasks, other activities and customers to the projects, or track activities and vendors for an upcoming event. This would also include some standard reports relating to this. Custom made functionality for your company In order to make the solution fit your specific needs, there will most probably be further customisations and configurations, such as workflow rules, changes to screens etc.. Reports and Business Intelligence The CRM solution comes standard with a number reports, and as it is very tightly integrated with Microsoft Office®, it is very easy to get information out of the system. In our experience most clients want a varying degree of additional reporting or business intelligence functionality that would be tailor made to suit. Integration to external systems As Microsoft Dynamics CRM is built on standard Microsoft technology components it is fairly easy to integrate into other systems. This could for instance be synchronising customer information to your current financial/ERP application. Microsoft Dynamics CRM Microsoft Dynamics CRM is a customer relationship management solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. The benefits of Microsoft Dynamics CRM come from the 3 pillars of the product: Works the way you do - by being closely integrated with Microsoft Office® Outlook and enabling your users to continue to use the tools they are used to you are ensuring as smooth as possible introduction of new tools. Works the way your business does - easy configuration and customisations makes it easy to make the tool fit your business model, and not the other way around. By using a combination of the standard functionality (that is based on best practices) and customised to your organisation, you are ensured an optimal solution. Works the way technology should - Microsoft Dynamics CRM is built on industry-standard technology that's both reliable and efficient. The solution builds on technology and expertise you might already have in-house, and helps your consolidate your technology investments. more information about Microsoft Dynamics CRM Industry Specific Solutions We have developed specific functionaltiy using Microsoft Dynamics CRM for the following sectors or industries to get a solution that fits their needs. CRM Solution for the Media Sector, click here! CRM Solution for Membership Organisations, click here! CRM Solution for Project-driven Organisations, click here! CRM Solution for Waste Management, click here! The power of choice Microsoft Dynamics CRM provides you with the power of choice with multiple deployment options available to suit your business current and future business needs: On-premise Microsoft Dynamics CRM is deployed easily in the IT environment of any company, from small business to enterprise. Because Microsoft Dynamics CRM products run on the same code base, you can easily switch from an on-premise model to a software-as-a-service environment. Partner-hosted Microsoft Dynamics CRM is offered as a software-as-a-service (SaaS) solution by a number of hosting partners, and again, you can easily move from partner-hosted Microsoft Dynamics CRM to an on-premise environment should the requirements change. We can help you evaluate the options, and can also advice on various offers available through Microsoft Financing for financing parts or the whole of the Solution. Business Intelligence Better decisions based on more accurate and better presented information is one of the aims of Business Intelligence (BI). Most companies have a wealth of data stored in various "silos" or applications, and it is difficult getting the information out of them, however Microsoft has a number of tools to help you with achieving this goal, ranging from "simple" Excel spreadsheets to involved and complex Data Warehousing solutions. IMMIX have extensive experience in making workable solutions for everyday and strategic reporting and analysis needs, solutions that can help you to manage and grow your business. more information about BI Contact us for more info